Close a period, approve it & handle disputes
How the pay-period gate works: closed → approved → paid, with disputes holding approval until they're resolved.
4 min read · Updated June 20, 2026
Paying people is the one place you can't be casual. Knockt puts a deliberate gate between the math and the money: a pay period moves from closed to approved to paid, and nothing pays until a manager signs off.
1. Close the period
When the period ends, close it from Payroll. Closing snapshots every rep's earned total — tiers, splits, install pay, spiffs, manager overrides, and ramp, with any clawbacks already netted. The snapshot is the number you'll pay; later edits don't silently change a closed period.
2. Resolve disputes first
If a rep has flagged a ledger entry as disputed, that blocks approval until a manager resolves it with a note. The point is simple: you never approve a period that someone is actively questioning.
3. Approve, then pay
With disputes cleared, approve the period. Approval is what unlocks payment — export a payroll file, or if you have the payouts add-on, send transfers right from Knockt.
Note
Reps see a projected payout throughout the period, so the approved total is rarely a surprise. Projection is an estimate from live numbers; the closed snapshot is the figure of record.
Related
Run a pay period & export payroll
Review earned commission for the period and export a payroll-ready file.
Pay reps through Knockt (payouts)
Turn on the payouts add-on, onboard reps to Stripe, and send commission as transfers at close.
Explain my pay & projected payout
How a rep sees what they've earned, a plain-language breakdown of why, and their projected payout for the period.