Terms of Service

By creating an account or using the Knockt platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, do not use the Service.

Knockt provides a cloud-based field-sales tracking and commission-management platform. Features include rep management, sale logging, automated commission calculation, leaderboards, and reporting. We reserve the right to modify, suspend, or discontinue any part of the Service at any time with reasonable notice.

You must provide accurate information when creating an account. You are responsible for maintaining the security of your credentials and for all activity that occurs under your account. Notify us immediately at support@knockt.app if you suspect unauthorized access.

Each organization operates as an isolated “workspace.” The account owner (the person who creates the workspace) is responsible for all users added to that workspace, including managers and sales representatives.

Free tier. Free workspaces are subject to the limits described on our Pricing page. We may change Free tier limits with 30 days’ notice.

Pro tier. Pro subscriptions are billed monthly per active representative seat. “Active” means a representative who has at least one sale logged in the billing month. Benched representatives and managers do not count. You authorize us (via Stripe, our payment processor) to charge your payment method on a recurring basis.

Trials. New workspaces may receive a free trial period. At trial end, you must subscribe or the workspace reverts to Free tier limits.

Refunds. Subscription fees are non-refundable except where required by law or at our sole discretion.

Taxes. Prices exclude applicable taxes. You are responsible for all taxes imposed on your subscription.

You agree not to:

• Use the Service in violation of any applicable law or regulation
• Upload or transmit malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to the Service, other workspaces, or related systems
• Reverse-engineer, decompile, or extract source code from the Service
• Resell or sublicense the Service without our written consent
• Use the Service to store or transmit personally sensitive information beyond what is necessary for commission and sales tracking
• Engage in any activity that unreasonably burdens our infrastructure

You retain ownership of all sales data, rep records, and other content you upload to Knockt (“Customer Data”). You grant us a limited license to process, store, and display Customer Data solely to provide the Service to you.

You represent that you have all necessary rights to upload Customer Data, including consent from individuals whose personal information it contains (such as sales representatives).

Upon termination, you may request an export of your Customer Data within 30 days. After that period, we may delete it in accordance with our retention practices.

The Knockt platform, including its software, design, trademarks, and content, is owned by Knockt and protected by applicable intellectual property laws. Nothing in these Terms transfers ownership of the platform to you.

We welcome feedback and suggestions. If you provide feedback, you grant us a royalty-free license to use it for any purpose without obligation to you.

Each party may receive confidential information from the other. Each party agrees to protect the other’s confidential information with reasonable care and not to disclose it to third parties except as required by law or with prior written consent.

Our Privacy Policy describes how we collect, use, and share information about you. By using the Service, you agree to our Privacy Policy.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

Commission calculations provided by Knockt are based on the rules and data you configure. You remain solely responsible for validating calculations and for all payroll and compensation decisions.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KNOCKT AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

OUR TOTAL CUMULATIVE LIABILITY TO YOU SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to indemnify, defend, and hold harmless Knockt and its affiliates from any claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of your use of the Service, violation of these Terms, or infringement of any third-party rights.

Either party may terminate for any reason with 30 days’ written notice. We may suspend or terminate your account immediately for material breach of these Terms, non-payment, or to protect the integrity of the Service. Upon termination, your access to the Service ends and we may delete your data as described in Section 6.

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict of law principles. You agree to resolve disputes with us first by contacting support@knockt.app. If we cannot resolve a dispute informally, both parties agree to submit to binding arbitration in accordance with JAMS rules, with proceedings conducted in English.

Class action waiver. You waive the right to participate in class-action lawsuits or class-wide arbitration.

We may update these Terms at any time. We will notify you by email or prominent in-app notice at least 14 days before material changes take effect. Continued use after the effective date constitutes acceptance.

These Terms constitute the entire agreement between you and Knockt regarding the Service and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our consent; we may assign them freely.

Questions about these Terms? Email support@knockt.app.