FAQ
Everything you need to know about Knockt — from commission math to billing to data security.
A commission tracking and field sales platform built specifically for field sales teams. Reps log sales from any phone browser; managers get a live dashboard with goals, teams, leaderboards, and commission calculated automatically — replacing the spreadsheet most teams run payroll from.
No. Knockt runs in any browser on any device — phone, tablet, or laptop. Reps open a link, log in, and start logging sales. Nothing to download, no App Store approval required.
Most teams are live in under 10 minutes. Create a workspace, pick your industry (which seeds your commission plan), add your reps, and you're tracking. If you have historical data to import, that adds another few minutes with our spreadsheet importer.
Yes — two ways. The live demo at /demo shows a fully-seeded workspace with real-looking data and no sign-in required. Or start a free workspace and get a 14-day Pro trial so you can run your actual team on it before deciding.
Upload your existing rep roster and sales history as a CSV or XLSX. Knockt maps the columns, validates the data, and shows you a preview before importing anything. Your ledger matches your spreadsheet from day one. For teams that want hands-on help, we offer a Concierge Migration service — we do the import for you.
Tiered per-sale rates with milestone bonuses, install-based pay (split or deferred — e.g. 30% at sale, 70% at activation), setter/closer splits, manager team overrides (a % of team production), and ad-hoc spiffs. Most field-sales comp structures are a combination of these — Knockt handles all of them in the same ledger.
You configure a clawback window (e.g. 90 days from sale date). When a deal cancels inside that window, Knockt automatically reverses the commission in the ledger. Every accrual and clawback is recorded as an immutable entry — nothing is deleted, only offset — so the audit trail is always clean. Reps can flag a disputed entry; managers resolve it with a note.
Yes. This is install-based or multi-trigger pay. Set any payout schedule per deal: 100% on sale, 100% on install, or a custom split (like 30% at sign, 70% at activation). Knockt shows each rep their earned vs. pending commission breakdown in real time.
When two reps work a deal together — one sets the appointment, one closes it — you can attribute both on the same sale with a split percentage. Each rep sees their share of the commission on their dashboard, and both sides appear as separate ledger entries.
Yes. You can update your comp plan at any time. Knockt recalculates all affected commissions against the new rules immediately. You can also lock a plan period if you want the old rates to stay in place for sales before a certain date.
Export a CSV of the commission ledger with per-rep totals and line-item breakdown. The format is designed to map directly into ADP, Gusto, QuickBooks, or any payroll system that accepts a spreadsheet upload.
Yes — unlimited managers on Pro. Each manager gets the full dashboard view and can be assigned to one or more teams. Team-level rankings and manager override comp (% of team production) are built in.
Two ways: you add them manually (name + optional email → they get a set-password link), or you share a join link that reps use to self-register. Self-joined reps land in a pending state and need manager approval before they can access the dashboard.
Reps see the leaderboard (which shows rankings and sales counts) but not each other's exact commission dollar amounts. Each rep only sees their own full earnings breakdown.
You can disable the rep's account, which blocks login but preserves their full sales and commission history in the ledger. Their records stay accurate for payroll and audit purposes.
Up to 5 reps, 1 manager, live dashboard and leaderboard, mobile sale logging, and basic tiered commission. You get a read-only view of the commission ledger so you can see how clawbacks and adjustments work before upgrading.
Pro is $40 per active rep per month. 'Active' means a rep who has at least one sale logged in that billing month. Benched reps cost nothing, and managers don't count toward the seat price.
Full Pro access for 14 days — unlimited reps, the complete commission engine, import, export, and reporting. No credit card required to start. At the end of the trial, you add a card to keep Pro or you automatically stay on the Free tier.
Yes. Cancel from Settings → Billing at any time. You keep Pro access until the end of your current billing period, then move to the Free tier with your data intact.
All major credit and debit cards, Apple Pay, and Google Pay — processed securely by Stripe. We never store card details ourselves.
A one-time paid service ($299) where we import your historical rep roster and sales data into Knockt for you — including column mapping, validation, and up to 2 years of history. Delivered within 2 business days.
Every workspace is completely isolated at the database level — your reps, sales, and customers are never visible to other companies. Row-level security policies enforce this at the database layer, independent of the application code.
Data is stored in Supabase (PostgreSQL) on AWS infrastructure in the United States. The application runs on Vercel's global edge network. Both providers maintain SOC 2 compliance.
Yes. Payroll CSV export is available on Pro. A full workspace data export is available from Settings. If you ever cancel, you have 30 days to request a full export before data is deleted.
Yes — TOTP-based 2FA (Google Authenticator, Authy, etc.) is available for any user in Settings → Security. Pro plans can enforce 2FA for all managers and reps in the workspace.
We process data under GDPR's 'performance of a contract' basis. EU/EEA users have rights to access, correct, delete, and port their data. California residents have equivalent CCPA rights. We do not sell personal data. See our Privacy Policy for the full sub-processor list.
Only strictly necessary session cookies — the tokens that keep you logged in. No advertising cookies, no third-party tracking, no analytics cookies.
Email support@knockt.app — we respond to every message. Pro subscribers get prioritized response times. You can also use the contact form at /contact.
Yes. If your comp structure is complex, email us and we'll help configure it. This is included for Pro subscribers.
Yes — Enterprise and large Pro accounts can request a dedicated onboarding call. Reach out at support@knockt.app to schedule.